Discreet packaging — no product names on the parcel.
Support
Contact
Questions about an order, shipping, or which parts you need — write to us. Replies land within 1–2 business days.
Orders & shipping
[email protected]
Order status, tracking, address changes, returns and anything that arrived wrong. Include your order number and we can answer in one reply instead of three.
Technique & routine
Use the consultation
Attachment, wrapping, load progression and stalled progress need photos and back-and-forth — that is what the $50 consultation is for. Free support cannot review your setup.
Wholesale & press
[email protected]
Bulk orders, affiliate enquiries and press. Put “wholesale” or “press” in the subject line.
Before you write
Answers you can get faster
- Which parts do I need? All three — the device, the wrapping materials and the weights. The wrap and the load are not accessories, they are half the method.
- How do I attach it? Start with how it works — the attachment section is the part that decides whether you gain.
- What does shipping cost? See shipping & returns.
- Is the parcel discreet? Plain outer packaging, no product names, non-explicit billing descriptor.
- Can I return it? Unused items within 30 days. Wrapping materials cannot be returned once opened, for hygiene reasons.
- Is this safe for me? Read the medical disclaimer and speak to a doctor if you have any vascular or urological condition.